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Policies

🚀 Fast and Fresh, Just for You!

We're all about getting your order to you ASAP! 🌟 Each of our products is custom-made just for you, on-demand. And guess what? A whopping 95% of our items are ready to ship in just 2-7 business days! Sometimes, though, if a product plays hard to get (you know, those temporary stock hiccups) or needs a little extra TLC to pass our tough quality checks, it might take a tad longer to reach you.

Just a heads-up: Once we kickstart the production of your order, we're unable to hit pause or cancel it. And as much as we'd love to, predicting exact delivery dates isn't our superpower yet. 📅✨

🛎️ Warranty Wonders Got an issue with your order? Tell us within 30 days of delivery. Whether it's damage or a defect, we're here to fix it and ensure you're over the moon with your purchase. Our team at [Customer Service] is always ready to help!

🌈 All About Returns/Exchanges/Refunds

Warranty against defects

If your Swish Embassy order has a hiccup (you know, those pesky manufacturing defects), we're on it! You have up to 30 days after your delivery date. Snap some pictures and give a shout-out to our ace customer service team, and they'll kickstart the return process for a replacement, refund or store credit. 🛠️✨

Size Forgiveness Policy for New Customers

New to Swish Embassy? Let's Talk Size Forgiveness! First-time shopper jitters about the fit? Worry not! If your new buy isn't the perfect fit, we've got your back. We'll swap up to 3 items* for a different size, absolutely FREE, or hit you up with a store credit for their value. And guess what? You don’t even have to return the original purchase. 🎉

*No Bracketing, Please! Buying the same item in multiple sizes or colors to send back the rejects? That's a no-go for our Size Forgiveness Policy.

Other Reasons

Since our products are tailor-made on-demand just for you – picking your favorite design, color, and size and all –we can't take them back if you have a change of heart. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! Our gear is as unique as you are, so once it's made, it's yours to love! 💖

Intimate Apparel

Intimate Apparel = Final Sale: Think underwear, swimwear, and leather goods. Due to health and hygiene reasons, we can't resell these, so they're yours for keeps!

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