Customer Service
COVID-19 Delays (Updated July 27, 2020)
| Category | Status | Details |
|---|---|---|
| 🧵Production | 🟡Yellow | The tightening of COVID-19 measures in California and North Carolina has signiciantly slowed production for certain items. The average is now 7-10 business days instead of the usual 2-7. Exceptionally, some orders have been delayed by up to 20+ days. 🟢Normal Production Delays: Face Masks, Fans, Neck Gaiters, Mugs, Shorts, Swimwear, Underwear. 🟡Moderate Production Delays: All printed apparel (t-shirts, tank tops, etc.) and allover printed items (pillows, allover tank tops). 🔴Severe Productions Delays: Pocket Tees and Tanks. |
| 🇺🇸USA Shipping | 🟢Green | Minor delays. Most packages arriving on-time with USPS, DHL and FedEx. |
| 🇦🇺Austalia Shipping | 🟡Yellow | There are a reduced number of flights between the United States and Oceania resulting in slower than normal shipping times. FedEx is the quickest most reliable means of shipping. |
| 🇨🇦Canada Shipping | 🟡Yellow | Canada Border Services and Canada Post report volumes similar to Black Friday and Boxing Day and have suspended all delivery standards. Most shipments are 1-2 weeks late. FedEx is the quickest most reliable means of shipping. |
| 🌍Global Shipping | 🔴Red | Shipping to the Middle East, Asia and South America is unpredictable at this time. Delays may be considerable via standard postal service. FedEx is the quickest most reliable means of shipping. |
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Voicemail
- US & Canada Toll-Free: (888) 59-SWISH (79474)
- Worldwide: +1 888-59-SWISH (79474)
Address
Swish Embassy Inc.1050 King Street West
Toronto, ON
M6K 0C7
Canada